Talk to us

The Improving Healthcare Together consultation finished on 1st April 2020. Thank you to everyone who responded in person, online, through social media and by phone and letter.

Click here to read the independent analysis of feedback from consultation report.

Talk to us about our proposals

We want everyone who lives in Sutton, Merton and Surrey Downs, to have an opportunity to read about our proposals for Epsom and St Helier hospitals, respond to our questions, contribute their own ideas and take part in the public consultation.

Your views on our proposals are really important to us. We are keen to hear how you think these proposed changes would impact on you and your family, what you like about our plans and what worries you and if there is anything else you would like to tell us or that you think we have missed.

We will be doing as much as we can to make sure local people know about our proposed changes, why change is needed, how you can share your views and when and where consultation meetings and events are being held.

All the information about our proposals can be found here on our website including the consultation questionnaire. These are also available in easy read, audio and different languages by using the Browsealoud icon (orange button in the bottom right corner of the screen).

You can also request hard copies, easy read versions or copies in other languages or formats (braille, audio) by contacting us. Copies will also be made available at our events and in public places such as GP surgeries, the hospitals and libraries.

Get in touch

There are a number of ways you can get involved and have your say and below are some of these ways. Talk to us – we are listening.

Talk to us at our event

We are running a number of drop-in events in your local area. Visit our events page to find out more.

Visit us online

It is easy to read our proposals, ask a question and complete the survey online using this website. To make access easier for everyone we have Browsealoud software that will read the text on a page aloud, enlarges text and translates our documents into 99 different languages. Visit our translate page to find out more.

Write to us

Or you can contact us to request the documents, give your feedback and also return the questionnaire by writing to us. You can also request hard copies and versions of the documents in different languages.

Opinion Research Services
PO Box 530

Please get in touch if you would like a hard copy of our documents, the easy read, braille or audio versions or a hard copy translated into a different language.

Email us hello@improvinghealthcaretogether.org.uk
Text us 07500 063191
Call us 02038 800 271

Please note that in periods where we have a high volume of enquiries we will respond to your call, text or email as soon as possible. Please remember to leave your contact details.

Please note that after the consultation has finished on 1st of April, these channels will no longer be monitored.

Engage with us

Follow and talk to us on our social channels. (Please note we will endeavour to respond to any questions as soon as possible).

Twitter: @IHTogether
Facebook: @ImprovingHealthcareTogether

Giving your feedback

We are keen that you use the questionnaire (online and hard copy) as the primary way to respond to the consultation. The questionnaire asks you six specific questions and provides space for you to give your views. We do however understand that this may not always be feasible or possible so please be assured that all submitted feedback will be considered.

Feedback gathered at events and on social media will also be considered and included within the consultation report.

If you have any difficulties filling in the questionnaire, please contact us for help using the details provided above, or through social media

We will only make a decision once we have completed this consultation and considered all the feedback received and all available evidence.

Receiving your feedback

Please note the CLOSING DATE for the consultation is 1 April 2020. All surveys must be received by midnight that day to ensure they are considered. If you have any other queries, please contact us as above.

General Data Protection Regulation (GDPR) and privacy

The vast majority of consultations are completely anonymous and do not ask for any sensitive personal data (e.g. name, contact details). Under the Data Protection Act and the General Data Protection Regulation (GDPR), we will only collect personal data through consultations if there is a good reason for it and we will always ask for your consent to provide this information.

Read our consultation privacy notice to find out more.


  • Summary consultation document
    Read the summary of proposals presented as part of this public consultation. We are consulting…
  • Full consultation document
    Read the full details of proposals presented as part of this public consultation. We are…
  • Questionnaire
    The Improving Healthcare Together consultation finished on 1st April 2020. Thank you to everyone who…